One of the most common reasons people hesitate to reach out to a development studio is that they don't know what happens next.
Will there be a long sales process? Will someone call them five times? Will they have to have their entire brief perfectly written before anyone will talk to them?
The answer, at least for us, is no to all of those. Here's what actually happens.
Step 1 - The first conversation
When you contact us or fill in the enquiry form, we read it properly. Not skim it, read it. Then we come back to you - usually within a few business days - with either a response to what you've told us or a few questions if we need more context.
If it seems like a reasonable fit, we'll suggest a call. Not a sales call. A call where we talk about what you're trying to build, what problems you're trying to solve, and whether we're the right people to help with it.
If we're not the right fit, we'll tell you. That's better for everyone.
Step 2 - Getting clear on scope
Once we've had a conversation and both sides think it makes sense to work together, we move into scoping.
This is where we get specific about what we're building. What pages does the site need? What does the user flow look like? What integrations are required? What does "done" actually mean?
We do this in writing, not just verbally, so there's a clear record of what was agreed. Scope creep - where a project gradually becomes much larger than originally discussed - is almost always a product of unclear scope at the start. We try to prevent it here.
Step 3 onwards - The build
This varies depending on project size. A straightforward WordPress website might be live in four to six weeks. A complex web application or Shopify store takes longer.
What doesn't vary is the communication. We don't disappear for three weeks and surface with something to review. We share progress regularly, flag anything unexpected early, and make sure you have visibility into what's happening.
If something changes - your requirements shift, something turns out to be more complicated than expected - we discuss it before it becomes a problem, not after.
Before launch - Review and testing
Before anything goes live, we test it. Across devices, across browsers, and against the scope that was agreed at the start.
This is also when we handle any final adjustments. Small things that looked different in the browser than in the design, edge cases that turned up during testing, preferences that changed during the build.
Launch and handover
Going live is not the end of the relationship. We make sure the site or application is stable, we hand over everything you need to manage it, and we're available for questions after the fact.
If you're a Studio client, you also get two months free access to CoreInvoice and Reservations as part of the project - no extra setup required.
After launch
We stay available. Not in an "unlimited support" way that leads to ambiguity, but in a "we know this project and we're easy to reach" way.
If something breaks, we'll look at it. If you want to add something, we'll scope it. If you want to hand the site over to your own team to manage, we'll make sure they know how.
The goal is that working with us feels like working with someone who genuinely cares about the outcome - not a ticket queue.
If that sounds like what you're looking for, start with a conversation.